Whirlpool Corporation Privacy Notice to Our Customers in the Singapore
Updated [24th February 2022]
Whirlpool is a leading global manufacturer and marketer of major home appliances. Major brand names used in South East Asia include Whirlpool, KitchenAid and Ariston.
YOUR CONSENT AND PREFERENCES
You may, at any time, inform us that you withdraw your consent in relation to the collection, use and disclosure of your personal information and do not want Whirlpool, its brand or the third party service providers to contact you by sending your request to our Data Protection Officer using the contact information below. However, if you withdraw your consent, the products and/or services you requested may not be provided or the products and/or services may be refused or forfeited.
WHAT KIND OF INFORMATION DOES WHIRLPOOL COLLECT?
Whirlpool collects information on customers that Whirlpool considers to be reasonably necessary for its (and its brands’) functions and activities. Whirlpool collects two types of information: personal information (including but not limited to name, mobile/residential telephone number, email address, profile, payment information and residential address) and aggregate or “combined” information. We may also receive personal information about you from third-party sources, such as publicly-available sources, social media platforms, and providers of third-party products or services or third party service providers, and combine such personal information with other personal information that we have collected. If we receive personal information about you from a third party, we will take reasonable steps to ensure that the third party from whom we receive such information can validly give consent to the collection, use and disclosure of your personal information. Personal information is data specifically about or which can be used to identify you . Personal information may be provided by you voluntarily, collected from third parties as described above or collected automatically through cookies, web beacons and log files as further described below. Aggregate or combined information includes data that is related to you but studied as a group and does not identify you specifically.
WHAT ARE COOKIES, WEB BEACONS, AND LOG FILES?
Web beacons – web beacons are miniscule electronic image files that can be embedded within a web page or included in an e-mail message, and are usually invisible to the human eye. When used, web beacons (also known as “clear GIFs” or “tracking pixels”) may tell us such things as: how many people are coming to our websites, whether they are one-time or repeat visitors, which pages they’ve viewed and for how long, how well certain online advertising campaigns are converting, and other similar website usage data. When used in an e-mail, web beacons can tell us the time the e-mail was opened, if and how many times it was forwarded, and what links users click on from within the e-mail message. Based on this information, we can adjust the content, products, services, and promotions we provide you to better meet your interests, as well as make you aware of Whirlpool products, services, and/or special offers in which you may be interested.
Log Files – these are files that record web activity and gather statistics about your visit to or use of our websites. Log files may help us capture, among other things: (i) your IP Address, which is a unique set of numbers assigned to your computer by your Internet Service Provider (ISP) (note that, depending on your ISP, the number assigned to your computer can be different every time you connect to the Internet); (ii) the type of browser and operating system you use; and, (iii) other information about your online session, such as the URL you came from to get to our website and the date and time you visited our website. In addition to using this information to better understand how our websites are used, we may use information captured through log files such as an IP Address (together with your personal information) to troubleshoot technical problems, maintain online safety and security, and if necessary, prohibit or restrict access to our Online Services by certain users.
HOW DOES WHIRLPOOL USE AND DISCLOSE PERSONAL INFORMATION ABOUT ME?
Whirlpool may use your personal information for the purposes of fulfilling and processing orders, payment, delivery, installation, warranty (including warranty registration), complaints, technical and service related issues, business improvement, surveys, research and auditing Whirlpool reserves the right to contact you concerning the safety of your appliance regardless of your stated privacy preferences or if you withdraw your consent. Whirlpool uses aggregate information only as anonymous grouped data to better understand how visitors use our site, such as the pages most frequently viewed, the paths visitors use while navigating the site to optimize the experience, and to count the number of visitors.
If Whirlpool sells an affiliated company or other business asset, we reserve the right to transfer your personal information in connection with such a sale.
Also, Whirlpool may use and disclose your information as necessary (1) if we determine a web site or policy violation has occurred or is reasonably likely to occur; (2) if we believe such use and disclosure is necessary to identify, contract or bring legal action regarding injury or interference with the rights or property of Whirlpool; (3) to respond to judicial process and in cooperation with law enforcement agencies, or as otherwise required by law; and (4) to assist us in fraud detection or prevention or any investigation or proceedings. In reliance on the legitimate interests exception in the PDPA, Whirlpool’s rights under this paragraph apply whether or not you have consented (or withdrawn your consent) to the collection, use or disclosure of your personal information for such purposes. Please contact our Data Protection Officer using the contact information below should you have any queries in this regard.
If you have opted in for the collection, use and disclosure of your personal information for promotional and marketing purposes, Whirlpool may collect, use and disclose your information for such purposes.
HOW DOES WHIRLPOOL SECURE MY PERSONAL INFORMATION?
Whirlpool is committed to maintaining the security of the data you provide us and will take reasonable precautions as per applicable law to protect your personal information from unauthorised access, collection, use, disclosure, modification or disposal, or similar risks and loss of any storage medium or device on which personal information is stored. Please note that there is always some risk in transmitting information over the Internet. We do use secure connections on our websites to protect credit card information during its transmission.
WHAT ABOUT THE SECURITY OF LINKED SITES?
CAN I ACCESS MY PERSONAL INFORMATION?
By written notice to our Data Protection Officer and subject to exceptions under applicable law, you may request us to provide you with your personal information that is in our possession and control and information about the ways in which your personal information has or may have been used by us for the preceding year. To the extent permitted by applicable law, we may charge a reasonable fee for this service.
HOW LONG WILL MY PERSONAL INFORMATION BE RETAINED?
We will retain your personal information for the period necessary to achieve the purposes for which your personal information was collected and retention is no longer necessary for our legal or business purposes.
CAN I UPDATE, CORRECT OR CHANGE MY PERSONAL INFORMATION?
We will make reasonable efforts to ensure that your personal information is accurate and complete. If you are a registered user of this site, you may review, revise, correct or update your personal information at any time by updating your profile. You may also submit a request to our Data Protection Officer if you would like to update, correct or change your personal information. Whirlpool will respond within a reasonable time.
For more information, contact our Data Protection Officer.
By Email: email@example.com
If we make photocopies of information related to your request, we reserve the right to charge you related photocopy charges.
TRANSFER OF PERSONAL INFORMATION OUTSIDE SINGAPORE
To the extent that we transfer your personal information outside Singapore, we will take reasonable steps to ensure that the overseas recipient is subject to a legally enforceable obligation or specified certification that has the effect of protecting your personal information in a way that is substantially similar to the way in which the PDPA protects your personal information.
Whirlpool’s products and services are not directed to minors and we do not knowingly collect personal information from individuals under the age of 18.
This web site contains material, including text, graphics and sound, which is protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are either owned by Whirlpool or its affiliates or have been licensed to Whirlpool by the owner(s) of those rights so that it can use this material as part of this web site. Whirlpool retains copyright on all Information, including text, graphics and sound.
MARKS (trademarks, service marks)
The Whirlpool, Ariston, Maytag, Indesit and KitchenAid word and the respective logos are registered trademarks and service marks of Whirlpool Properties, USA. All other trademarks displayed on this web site are either owned and/ or licensed to Whirlpool. No mention is made of rights with respect to other trademarks, service marks or trade names whether registered or not, which may attach to certain words or signs used herein. The absence of such mention, however, in no way implies that there is no protection of these marks, trade names, words or signs.
OTHER INTELLECTUAL PROPERTY RIGHTS
Note that any product, process or technology described on the website and documents may be the subject of other Intellectual Property Rights reserved by Whirlpool or a third party. No right to use any such Intellectual Property Right is granted hereunder. This information is provided "AS IS" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property rights. This information may include technical inaccuracies or typographical errors. Changes may be periodically made to the information herein and shall be incorporated in new editions. Whirlpool can make improvements or changes in the products, the programs or services described at any time without notice.
You may not: